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Contact Centre


Location: Central Bristol
Posted: 17/08/2019

Salary: 20000 - 24000
Job Type: Permanent

Are you an experienced Trainer who wants to be on the floor training and not classroom based?

Our client based in Bristol city centre is looking for an experienced trainer to assist the managers with real time training. Ensuring that the highest level of customer service is delivered to all customers throughout the business areas.

In return the client is offering a competitive annual salary, city centre location, Monday – Friday office hours and excellent overall benefit package. As this is an international company there are good progression opportunities within the business.

Key responsibilities:

  • To train and motivate Claims teams providing on the job training and regular 1:2:1 feedback to ensure they are able to effectively complete claims
  • To complete monthly audits of Claims staff, ensuring quality standards are achieved
  • Assisting the TL’s with on the job training and championing new methods of working
  • Identify training needs within the department and to research, develop and write training courses to support both the claims department and call centre
  • To focus on the development of claims and service excellence with specific concentration on the continuous improvement of claim handling
  • To continuously evaluate training materials to ensure it meets the needs of the business
  • To adhere to the Company’s procedure in accordance with the FCA guidelines and TCF (treating customers fairly)
  • To ensure teams are compliant with GDPR

The client is ideally looking for someone who has previously worked in the Insurance industry or Financial Services sector so they can use their experience to have an immediate impact on the team.

If you are keen to explore this opportunity further or to apply for this position please contact me ASAP.