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Contact Centre

Underwriter - General Insurance - York

Location: Other
Posted: 08/09/2021

Salary: £19,000 - £23,000 per annum
Job Type: Permanent

Are you interested in starting a career in underwriting?  

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

Our client has a number of exciting opportunities for dynamic and enthusiastic individuals to join their fast-paced Underwriting team at their Regional Service Centre in York. 

Duties and Responsibilities

As a Personal Lines Underwriter you will be responsible for dealing with referrals from a network of agents regarding customer policies, including renewals, mid-term adjustments and new business.  You will be trained to review and evaluate insurance risks across a variety of general insurance products (Motor, Home, Travel and Pet). 

Your agents will be your customers, and you will enjoy building strong working relationships with them and delivering them a first class service. This will ultimately lead to a positive experience and outcome for the new and existing policyholders – providing them with products tailored to their needs and prices that are fair and consistent. 

The majority of the referrals come through via phone, and so a big part of your role will include taking a high volume of calls.  There is also a live chat function as an alternative way for the agents to interact with you.

Salary and Benefits

The Personal Lines Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus if you pass them!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Personal Underwriter role, previous underwriting experience is not essential.  However, you should enjoy working on the phones, therefore previous contact centre or office phone-based experience is required.  If you have experience in general insurance or other financial services, then we would love to hear from you!  If you are a graduate with some contact centre experience or you are keen to further your contact centre experience in a new industry, then we would love to hear from you too! 

Whatever your experience, you should be customer-focussed, have a strong attention to detail, and be a strong team player, who strives to achieve high quality standards and output, even when challenged and working under pressure.

If this sounds like you and you would like more details, then please get in contact or apply ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews will be conducted remotely with phased returns to the Regional Service Centre commencing in line with government guidelines.